Effective Date: 07/02/2025
Last Updated: 07/02/2025
At IPTV Australia Online, we aim to provide the best possible streaming experience for our customers. Your satisfaction is important to us, and we strive to offer transparent and fair policies. Please read our Refund Policy carefully to understand how refunds are processed.
1. 7-Day Free Trial – No Risk, No Commitment
We offer a 7-day free trial with no credit card required. This allows you to experience our IPTV service and explore our full range of channels, features, and streaming quality before committing to a paid plan.
- No Refunds on Free Trials: Since no payment is required during the free trial, there are no refunds associated with this period.
2. Subscription Refund Policy
After the free trial ends, and upon subscribing to a paid plan, the following refund terms apply:
a. Refund Eligibility
Refunds are considered under the following circumstances:
- Technical Issues: If you experience persistent technical issues that our support team cannot resolve within 72 hours of your report, you may be eligible for a refund.
- Service Unavailability: In the rare event that our service is unavailable for an extended period (more than 72 hours) due to issues on our end, a partial refund may be offered.
b. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind: We do not provide refunds if you decide to cancel your subscription after purchase without a valid technical issue.
- Device Compatibility Issues: It is the user’s responsibility to ensure their device is compatible with our service before subscribing.
- Internet Connection Issues: Poor streaming due to slow or unstable internet connections on the user’s end is not eligible for a refund.
- Violation of Terms: If your account is terminated due to a violation of our Terms & Conditions, no refund will be issued.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Customer Support:
Email us at support@iptvaustraliaonline.com with your account details and a description of the issue. - Provide Evidence (if applicable):
For technical issues, please include screenshots, error messages, or other relevant details to help us assess the problem. - Wait for Resolution:
Our support team will investigate and attempt to resolve the issue within 72 hours. If we cannot fix the problem, we will process your refund.
4. Refund Processing Time
- Approved Refunds: If your refund is approved, it will be processed within 5-7 business days. The refund will be credited to the original payment method used during the purchase.
- Delayed Refunds: If you haven’t received your refund after the processing time, please check with your bank or credit card company. If you still have issues, contact us at support@iptvaustraliaonline.com.
5. Chargebacks & Disputes
We encourage all customers to contact us directly to resolve any issues before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in the suspension or termination of your account.
6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with the updated effective date. We recommend reviewing this policy periodically to stay informed about our refund practices.
Contact Us
If you have any questions about our Refund Policy, please contact us:
IPTV Australia Online
📧 Email: support@iptvaustraliaonline.com
📍 Address: 123 Streaming Lane, Sydney, NSW 2000, Australia
📞 Phone: +61 123 456 789
